Why are my uploaded files missing after I upload them to the website?

If files seem to disappear during the ordering workflow, the cause is usually a browser compatibility quirk rather than a lost file. A few quick checks usually clear it up.

• Switch browsers: some users report better results with Mozilla Firefox than with Google Chrome for the upload step.
• Refresh and retry: reload the page and re-upload before assuming the file was lost.
• Still missing: contact customer support. The team can confirm what is on your order and upload the file for you if needed.

Emailing the file to support with your order number is a dependable fallback when the uploader misbehaves.