What if I can't upload my design file during checkout?

If the file will not upload at checkout, including when you hit a failed-to-upload error, you do not have to abandon the order. Choose the upload-later option, finish the purchase, and add the file afterward.

• Select upload files later to complete your order.
• Upload the file from your account dashboard once the order is placed.
• Or email it to support with your order number in the subject line.
• If you stay stuck at the artwork step, contact the support team by phone or live chat for real-time help. Keep the file handy so they can troubleshoot or accept it for you directly.

A very large file is the most common reason an upload stalls, so the upload-later path keeps your order moving while you get the artwork in.