What should I do if my files don't upload successfully?

If an upload keeps failing, the 4OVER4 team can help diagnose the issue and get your files in, and there are ways to keep your order moving in the meantime.

• Contact support with the file type, file size, and the exact error message.
• Be ready to share the software used, for example Illustrator, and any font details.
• Support may ask for the file in a different format or a smaller size.
• At checkout, you can choose the Upload Files Later option to complete your order now and add the files afterward from your account; production starts once your final print-ready files are received.
• If uploading still fails, support can build the order for you: provide the product type, quantity, and specifications, then complete payment once the order is set up.
• Include your order or job number in any follow-up so the team attaches the files to the right job.

With those details, the team can usually pinpoint the problem fast.