Sofia Ramirez
Sofia Ramirez Design & Templates Editor at 4OVER4.COM
Question

What should I do if I receive an order with a file problem notification but no details?

Answer

A file-problem notice always comes with an explanation, so check your email for the details.

  • Look for a message from the 4OVER4 team describing the specific issue.
  • If it isn't in your inbox, check your spam and promotions folders.
  • Still nothing? Contact support with your order info and they will resend the detailed message.

The detail message tells you exactly what to fix.

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