Can I print on a CD sleeve with a window cutout? CD sleeves with a die-cut window print fine when you send two files: the full-color design plus a 100% black vector mask marking where the w… Read answer Why does my mockup show blurred text on the back of my print? Soft text on the back of a mockup is a screen preview limit; a 300 DPI file set up in CMYK still prints crisp, and support can review it if … Read answer What are the space requirements for an address field if I want automatic merging? For orders that go through automatic mail merge, the address field needs enough clear space for the system to place addresses without a pers… Read answer Can you print custom items with variable data like QR codes? Unique QR codes and other variable data print from an Excel spreadsheet sent with your design, built at 300 DPI, with extra production time … Read answer What do I need to provide to create a custom scratch-off product? Scratch-off jobs need two files from the same blank template: your full-color artwork and a vector mask with the scratch area filled solid b… Read answer What should I do if I'm getting an error message when trying to create a QR code? An error while building a QR code goes to support with a screenshot of the full message plus a mockup, so the technical team can reproduce a… Read answer Can I request that black ink be printed as true black instead of a lighter shade? For deep black instead of gray, flag it at proof review and use a rich black build such as C50 M40 Y40 K100 on large areas before the run lo… Read answer What happens during the technical review process? In technical review a file representative checks resolution, color and bleed, posts new proofs in your order, and printing waits until you a… Read answer What are the correct panel dimensions for a folded card? Panel sizes on a folded card are not always a simple split of the flat dimensions; the fold type changes how much each panel should measure.… Read answer Can I change the orientation of my product from portrait to landscape? Switching from portrait to landscape is requested at proof review; the design team rotates the layout, reposts the proof, and you approve it… Read answer How do I provide variable data or sequential numbering for my print job? Sequential numbering and other variable data run from an Excel or CSV file listing values in print order, emailed to support with your order… Read answer How do I specify the exact hole position on hangtags? Mark a hangtag hole with a small red dot at its exact center, 1/8 inch to 1/4 inch from the edge and inside the safe area, so the drill land… Read answer How do I get help resizing an image for a specific card size? Support can help scale an image to your card; send its current dimensions and resolution, the finished card size, and whether it should fill… Read answer How do I find the imprint area dimensions and product specifications? Each product page offers a blank template drawn to exact specs, showing trim size, the imprint or safe area, and the bleed edge your backgro… Read answer Can I stop the printing to fix an error before production starts? Yes, if the job has not gone to print: ask support for a hold fast, send or reupload the corrected file, then approve the new proofs.… Read answer What should I do if my uploaded image looks different in color (e.g., greener) than my original file? If an upload looks greener than your original, add free online proofs at checkout so the file rep department checks the color and emails you… Read answer Can I color-fill an uploaded logo in the online design tool? Uploaded logos cannot be recolored in the online tool; change the fill in Illustrator, Inkscape or GIMP, export a CMYK PNG or vector, then u… Read answer What quantities are available for booklets? Booklet quantity tiers appear in the instant price calculator once you choose size, page count and stock, and support quotes runs above the … Read answer How do I verify what was ordered if I think there's a printing error? To check a suspected print error, compare the piece with the approved proof in your order details, which records ink colors, sides, coverage… Read answer What is included in the original quote for custom projects? A custom project quote typically includes the first layout and one revision round free, while extra rounds are priced by how involved the ch… Read answer What file formats should I submit for bulk personalized projects like name lists? Name lists and other bulk personalized jobs accept .xlsx or .csv files with one data point per column, clear headers, and no blank or duplic… Read answer What should I do if a custom size I want is not available in the online cart? Sizes missing from the cart can still be quoted; give support the product type, dimensions, quantity and shipping address, and they will pri… Read answer Do you need to see a design before providing a quote? An accurate quote on custom or specialty work usually needs your design or a rough mockup, plus notes on folds, scoring or unusual shapes th… Read answer I can't select the 4/4 printing option-it's not working. How do I fix this? When 4/4 will not select, the browser is usually the cause; try Firefox instead of Chrome, clear the cache, or turn off ad blockers before c… Read answer
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