Can I create separate accounts for different business brands? Separate business accounts can be kept for different brands to organize orders and billing, and one account can store multiple payment cards… Read answer Will I receive a confirmation email after I approve proofs? A confirmation email should follow proof approval to show the order is going to print; check spam first, then ask Support to verify the orde… Read answer How do I get back on the promotional email list for sales and offers? If you unsubscribed, customer support can re-add you to the promotional email list so seasonal sale and special offer notices start arriving… Read answer What should I do if I signed up with the wrong email address? What should I do if I signed up with the wrong email address? If you registered with an incorrect email address, our Support Team can fix it… Read answer How do I edit an address in my address book? Edit a saved address under Settings then Addresses by choosing the edit option on that entry, updating the street, city, ZIP or phone, and s… Read answer How long is a verification PIN valid for? Each verification PIN works for 10 minutes after it is generated, and requesting a new one voids every earlier PIN, so always enter the newe… Read answer How do I access my past invoices? Invoices are emailed when you order and can be downloaded from your account; customer service can also find and resend copies by date or ord… Read answer What documentation do I need to apply for reseller status? You qualify for reseller status by submitting proof that you operate in the print trade. A resale certificate is needed to qualify.… Read answer How do I get a line of credit or become a wholesale customer? Lines of credit, wholesale accounts, and special pricing arrangements are handled directly by the sales team rather than through the standar… Read answer How do I get a wholesale discount? Getting a wholesale discount comes down to verifying your resale license with the support team. Submit a copy of your resale license to supp… Read answer What should I do if I receive a product that looks like a different color than what I ordered? If the color received differs from your order, contact support within 30 days of delivery with a detailed description and clear pictures of … Read answer What should I do if my printed items have poor resolution or blurriness? Blurry prints should be reported with photos so the complaints department can check for a file conversion or printing error and reprint if c… Read answer What is the deadline for reporting a printing quality issue or defect? Report a printing defect within 30 days of delivery with photos; defects are rare, and the usual fix is a reprint of the job.… Read answer What should I do if the color of my printed product doesn't match my brand colors? For prints that miss your brand colors, send support your job ID and photos, and use CMYK files with a Pantone reference to improve future a… Read answer What happens to returns during a final sale promotion? Final sale items are exactly that, final. They cannot be returned or exchanged. Anything marked final sale is not eligible for returns or ex… Read answer Can I change my pickup date to an earlier time? Moving a pickup earlier depends on where the job is in production; support can confirm, and end of day or next morning may work for some ord… Read answer How do direct mail orders with custom quantities work? Direct mail uses gang printing with minimums such as 1,000 pieces; you choose how many addresses to mail, and extras are shipped to you or d… Read answer What information do I need to provide for a direct mail campaign? To run a direct mail campaign you supply your mailing list and choose your mailing options during checkout, and the system handles the merge… Read answer What happens if I receive more items than I ordered? If you receive more pieces than you paid for, the extras are yours to keep at no cost. Production variance can occasionally yield a few extr… Read answer Can I request to have leftover printed materials mailed to my office? Leftover pieces from a mailing can ship to your office after printing; state that preference when you submit the order, common on direct mai… Read answer Can you print custom cards with white borders on all sides? White borders on all sides survive trimming when at least about 1/4 inch wide and centered evenly, with the background extended 1/8 inch pas… Read answer Can I get color correction proofs before my final print run? Yes, you can review proofs before committing to a full print run, and there are two common types; a digital proof shows your file on screen.… Read answer Can I match paper types across different stationery products? Letterheads, envelopes and business cards can share coordinating paper stocks, keeping texture, weight and color consistent across your bran… Read answer How long does it take to receive a business stationery order? Turnaround depends on the products you order and the quantity. 4OVER4.COM maintains a 99.8% on-time delivery rate, and 82% of orders ship ea… Read answer
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