What should I do if I receive system-generated emails about file uploads even though my files have already been approved? Upload reminder emails are automatic system notices that can lag behind your order, so once files are approved and in production you can ign… Read answer What happens after I approve proofs? Do I need to do anything else before printing starts? Approving proofs confirms the art, but the job only goes to print once you log in, choose a shipping address and method, and authorize the o… Read answer Can I place recurring orders every month with different files? Monthly repeat orders with a fresh file each time work fine; every new order can get its own free proof, and you can adjust quantity or spec… Read answer How do I submit a quote request for multiple custom projects? Several custom projects can go to the estimating team in one email; list each with its own size, quantity and specs, attach files, and note … Read answer If I need multiple shipments to different addresses, do I have to place separate orders? Each shipping address needs its own order, and the split option at Step 2 of the cart lets you divide items between shipments before you aut… Read answer How do I review my design before it goes to print? Pick the free digital proof at checkout to see trim and layout; check text and safe area, approve or reject, and reopen it later with the ar… Read answer What should I do with the sample after it's approved? After a physical sample is approved, return it with the signed approval sheet and keep any duplicates; production starts once the signed pro… Read answer Can I place two separate orders at the same time? The cart checks out one order at a time, so finish or clear the current one before starting the next, and different product types need separ… Read answer How do I print on only one side of a card? Choose the 4/0 color option at checkout to print full color on the front of a card and leave the back blank, with your artwork set on the fr… Read answer Do I need to place separate orders for different product types? Yes. Each product type runs on its own specs, stock, and production path, so different products are ordered separately rather than combined … Read answer Can I make changes to my design after submitting it for proofing? Yes, you can still make changes after a file is submitted for proofing. Reject the proof, explain what needs to change, and upload the corre… Read answer Can specification changes affect my price and timeline? Changing size, stock, quantity or finishing can raise or lower the price, add production or delivery time, with possible rush fees, so ask s… Read answer What happens if I need a quantity that isn't listed on your standard options? Orders follow the standard quantity tiers, though complex jobs such as large multi-page booklets may allow in-between counts based on materi… Read answer What if the quantity I need isn't listed on the website-like 60 units when only 50 or 100 are shown? A count between listed tiers, such as 60 when only 50 or 100 appear, is usually billed at the next tier up; support and sales handle custom … Read answer Can I request a specific quantity that's lower than the standard minimum? Yes, a quantity below the standard minimum can sometimes be arranged. These requests are handled case by case rather than through the standa… Read answer What happens after my files pass technical review and go into production? Once files pass technical review and enter production you have nothing left to do; emails track progress, and Straight To Production starts … Read answer What file and approval deadlines do I need to meet for rush orders? Rush cutoffs depend on your delivery date and product lead time, and late files or approval may trigger a rush fee, so confirm the deadline … Read answer How long do I have to approve my proofs? Proofs never expire or approve themselves: they stay open until you or a rep approves, a reminder arrives if you wait, and paying completes … Read answer Should I review proofs before production begins? Yes. Reviewing your proof before production is the recommended step, since it is your chance to catch issues while changes are still easy to… Read answer How long does it take to set up proofs for multi-part orders? Each component of a multi-part order is proofed on its own, and the full set usually arrives by the end of the business day when files go in… Read answer How accurate is the lead time stated on the website? Stated lead times reflect typical production, and in about 99% of cases orders ship within that window; they are estimates rather than guara… Read answer What approval deadline applies to rush orders? For a rush or next-day order, approve your proof as early in the day as you can; late approvals do not get processed until the next business… Read answer How long does it take to receive new proofs after I submit revisions? After revisions through Reject Proofs, a technician checks your file and notes, then issues a new proof link, with timing set by current pro… Read answer What is the standard lead time for printing and mailing? A print and mail job stacks production, mailing prep such as addressing and sorting, then USPS transit that varies by destination and mail c… Read answer
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