Can 4OVER4 retrieve artwork files from past orders? Completed order artwork is archived and can be recovered by support, who locate the saved file and send it once you give the order reference… Read answer I didn't receive a verification SMS. What should I do? A missing verification text is usually a carrier delay or wrong number, so check the phone on file, request a new code, then ask support wit… Read answer Can invoices be automatically sent to a secondary email address? Yes, when you need it: email support@4over4.com with the secondary address, and invoices can be sent there as well as to the account email.… Read answer Is 4OVER4 the same company as 4over.com? No, 4OVER4 and 4over.com are separate companies, so a 4over.com login does not work here and you need to register a new account with your ow… Read answer How do I provide feedback about my 4OVER4 experience? After a support chat you may get a conversation rating request to score the experience and leave comments, or contact support for longer fee… Read answer What is my username for 4OVER4? Your 4OVER4 username is the email you signed up with; use it to log in and verify, and reset a forgotten password with Forgot Password.… Read answer What time does the 4OVER4 office close? The Queens office closes at 6:00 pm EST and opens at 10:00 am, Monday to Friday; pickups end between 5:00 and 6:00 pm, and weekends and holi… Read answer What is my 4OVER4 user name for logging in? Log in with the email address tied to your account plus your password, and if unsure which email you used, check where order confirmations w… Read answer What is 4OVER4's mailing address? The 4OVER4 mailing address is 19-41 46th St, Queens, NY 11105, but contact support before shipping anything so they confirm the destination.… Read answer Does 4OVER4 offer a reseller or bulk discount program? Trade customers get net wholesale pricing, with some product exclusions, after emailing a resale certificate; applications are reviewed in o… Read answer Does 4OVER4 work with retailers and wholesalers as a trade partner? Retail and wholesale businesses can partner through trade and reseller programs by sharing their business, location and partnership goals wi… Read answer How do I report a printing error or quality issue? Report a print error with your order or job ID in the subject line, a clear description and well-lit photos, and errors on 4OVER4's side rep… Read answer What should I do if my printed cards have color bleeding on the edges? If your order arrives with quality issues such as edge bleeding or color bleeding onto the printed surface, contact 4OVER4 customer support … Read answer What should I do if I received the wrong product or incorrect printing? If your order arrives and does not match what you ordered or expected, contact 4OVER4 customer support right away so the team can look into … Read answer What if my printed items have quality issues like poor cuts or edges? If your printed items arrive with quality issues such as poor cuts, rough edges, or other defects, contact the 4OVER4 support team right awa… Read answer What should I do if my design looks good in the proof but prints faded or unclear? When a print looks faded despite a good proof, send photos, your original PDF and the approved proof so support can compare them and advise … Read answer How do I submit a physical sample for quality review? Mail samples for quality review to 4OVER4 Returns at 19-41 46th St, Queens, NY 11105, with a note listing your order number and the concern.… Read answer Do you print in CMYK or PMS spot colors? Online orders print in CMYK with live pricing and Pantone colors converted to the nearest process match; a true PMS spot ink is a custom quo… Read answer What should I do if I receive printed items with quality issues like spotting or discoloration? If your printed materials arrive with defects such as spotting, discoloration, or lines running through the piece, contact customer service … Read answer What should I do if my printed cards have alignment or quality issues? If your cards arrive with alignment, quality, or text placement problems, contact 4OVER4 support with photos or physical samples that show t… Read answer What should I do if I notice my printed items are cut smaller than expected? If your printed items are cut smaller than expected or have other sizing problems, email 4OVER4 customer support with details and photos if … Read answer What happens to extra printed materials if I don't need all of them? Leftover printed pieces, common on mailing runs, can ship back to you instead of being discarded if you give a return address when placing t… Read answer What should I do if I receive fewer items than I ordered? If your count comes up short, contact 4OVER4 support by email with your order details and the discrepancy; counts can sometimes be off by a … Read answer How does 4OVER4 count ink colors when printing? Because the CMYK press builds black from four process colors, a one-color black side still counts as four colors, so 4/1 and 4/4 jobs both s… Read answer
Didn't find your answer?
Our team replies within 24 hours.
