Question
What should I do if I receive printed items with quality issues like spotting or discoloration?
Answer
If your printed materials arrive with defects such as spotting, discoloration, or lines running through the piece, contact customer service right away to report it. Explaining the specific problems helps the team decide on the right fix.
When you report the issue, include:
- A description of the defect, for example spots, banding, or color shift
- Photos that clearly show the affected areas
- Your order number and the product name
- How widespread the problem is across the batch
Based on the severity, 4OVER4 will work with you to arrange either a reprint or a refund.
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