How can I send a file to 4OVER4 if it's larger than 150MB? The standard uploader has a size ceiling, so for files over 150MB you have two easy alternatives that still get your artwork to the right pl… Read answer Why does my proof look different from my original design, especially with borders or spacing? Proofs are generated automatically from your uploaded file using 4OVER4 production specifications, so what you see reflects how the file wil… Read answer What proofing options are available for large offset press jobs? Large offset runs can use a free online proof shown in RGB on screen or a hard copy proof on real stock, the closest preview of the final CM… Read answer Does 4OVER4 review files even before proofs are approved? Yes. 4OVER4's prepress team inspects submitted files for common print problems before a job runs, so issues are caught early rather than aft… Read answer Can I download a proof after designing in the online design tool? The online design tool does not produce a downloadable proof of your layout, but your work is not lost, and a proof still comes later in the… Read answer Can I request a proof mockup showing my design on the actual product? Yes. 4OVER4 generates automated proofs that show how your design will look on the product, so you can see placement before committing to pri… Read answer What should I do if I'm not happy with my online proofs? Reject an unsatisfying proof with clear notes on layout, orientation or color placement, and a technician sends a fix; online proofs are low… Read answer How do digital proofs work for personalized orders? Personalized orders go through an extra layer of checking, because getting names, numbering, or variable details right matters as much as th… Read answer What should I do if the notes field isn't working when I try to reject proofs? If the notes field fails while rejecting proofs, email support your changes and order number instead, and an updated proof follows once fixe… Read answer Can I upload a replacement design before I approve the proof? Before approving a proof, upload a replacement design to the same order; it replaces the old file, a new proof follows, and the job holds un… Read answer What should I do if I reject a proof but don't see an option to resubmit the design? If you rejected a proof and do not see a clear way to resubmit, the fix is to update the design in your account first, then reject again wit… Read answer I uploaded a new design file-when will I see an updated proof? After a new design upload, the file team posts an updated proof in the same order and emails you, with no need to place a new order for the … Read answer Can I send a signed proof as a photo instead of mailing the physical copy back? A signed hard copy proof is mailed back to 4OVER4 before production, so do not plan on a photo; ask support with any questions.… Read answer How do I fix a proof if the design doesn't fit properly or has spacing issues? For spacing or fit issues on a proof, reject it and upload a file built to the right template, or comment asking production to adjust the de… Read answer Can you provide design proofs with personalized names or variable data before sending a hard copy proof? Digital proofs can show personalized names and variable data first, so you can check longer entries for overflow before ordering a hard copy… Read answer Do you require a signed hard copy proof before printing? Jobs that call for a signed hard copy proof will not print until the physical proof is received, as email approval is not enough and mailing… Read answer Can 4OVER4 design artwork and provide proofs for approval? Send customer support your specs, content and a clear description, and 4OVER4 produces the artwork plus a proof, with production starting af… Read answer Can I request a new proof if I make changes to my design? Resubmit a corrected file with your updated images or design changes and a rep checks it and creates another online proof for you to review … Read answer Do you offer proofs for custom orders? Custom orders get proofs too, so confirm size, layout, colors and special finishing on the proof before approving, since custom specs are of… Read answer Does 4OVER4 support variable information printing for serialized designs? Variable data printing gives each piece its own serial number, name, address or code in one run, ideal for numbered tickets, with support do… Read answer Can you design my print product for me if I provide artwork and specifications? Yes. 4OVER4 offers design help along with free online design tools, free templates, and a free online designer to help you build a print-rea… Read answer What should I know about lenticular printing design requirements? Lenticular art needs at least 10% total ink coverage in the background and the official size template, such as 4"x4", plus a hard copy proof… Read answer Can 4OVER4 edit my design files if I don't have the original artwork? Yes. Without the original art, the team checks whether your stored file is editable and quotes every change, like new contact details, befor… Read answer Can I update my artwork after submitting it? Updated artwork can be emailed with your order number any time before production, noting it replaces the old file; once printing starts, fil… Read answer
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