Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What should I do if I reject a proof but don't see an option to resubmit the design?

Answer

If you rejected a proof and do not see a clear way to resubmit, the fix is to update the design in your account first, then reject again with a clear note about what changed.

  • Step 1: upload your revised art to the order in your account.
  • Step 2: reject the proof again so the file team knows to reprocess it.
  • Step 3: in the rejection comment, state that you revised the artwork and name the exact design file so the team reviews the right one.

Being specific in the comment prevents the old file from being used and gets your updated proof back faster.

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