Can I email files instead of uploading them through the website? When uploads fail or files are corrupted, email them to support with your order number and file names, and receipt is confirmed in the same … Read answer How do I submit a mailing list or data file for variable printing like inkjetting? Mailing lists for inkjet addressing go by email as an .xls or .xlsx spreadsheet, one record per row, with your order number in the subject l… Read answer I uploaded my files but can't see them on the site. What should I do? If uploaded files do not show on the site, choose free online proofs and a file representative posts digital proofs that confirm what was re… Read answer What happens if my file title says one thing but I want it printed on a different side? If the printed side does not match how the file was named, just let support know which side you want it on. They can adjust the placement an… Read answer What should I include if I need to email a file correction to support? Put the order number in the email subject line, attach the corrected file or a sharing link if it is large, and note briefly what changed in… Read answer Can I get my completed project files as JPEGs or a ZIP file? Finished project files can be requested as JPEGs or bundled together in a .zip, so contact support with your order details and the format yo… Read answer Can you create custom mockups or revised proofs to confirm design placement and sizing? Ask for a revised proof or mockup to check design placement, sizing or personalization, supplying sample data such as names to show before a… Read answer How can I verify that text and image quality in my proofs will match the final print? Proofs show how text and images render at placed size, so reject one if quality looks off, or order a hard copy proof for an in-hand check f… Read answer Can I verify that QR codes in my proofs will scan correctly? Test the QR code on your proof with your phone camera or a scanning app, and if it fails, reject the proof, fix the artwork and upload again… Read answer How can I verify that my proofs show both the front and back of the same file? Customer support can confirm that the front and back on a double-sided proof come from the same file and face the right way before productio… Read answer What should I do if proofs appear too small or are difficult to view? If a proof appears too small or is hard to view, it was likely uploaded in a way that is not readable. Reject it and flag the issue so it ca… Read answer What happens if I notice my proofs have front and back mixed up? If the front and back look swapped on your proof, hold approval and contact support, who revise and resend the proofs until both sides are p… Read answer How do I refresh and check my online proofs after uploading new files? A quick browser refresh usually loads the latest proofs after new files are uploaded, and if not, check your order status or reach out to su… Read answer Do you offer hardcopy proofs and how fast can I get one? Next-day hardcopy proofs let you check color and finish in hand before the full run, at $75 on most products or $150 for a book or a die-cut… Read answer Are all fonts available for both the front and back of my design? Both sides of your design share one font library in the online tool, so a missing font is usually a display glitch fixed by refreshing or cl… Read answer What happens if my design files are not print-ready? Files that are not print-ready may be repaired by prepress, which can drop or alter parts, so build at size in CMYK with 0.125 inch bleed an… Read answer What should I do if I notice the front and back of my product have the same design and I think it's a mistake? If front and back look identical on a proof by mistake, reject it and comment what belongs on each side, and the file rep reposts corrected … Read answer What if my design file needs corrections before printing? Send customer service the corrected file, ideally a CMYK PDF with bleed, plus a clear note of the changes and order number, then approve rev… Read answer Can I modify a previous card design and add personalization like names? A previous card design can be modified with added personal names, though reworking the file or setting up variable names may carry a design … Read answer What should I do if I notice an error in my uploaded design file? Fix the error in your working file, re-upload a fresh print-quality PDF to the same order, and check placement, text and color on the new pr… Read answer How do I get help with my die-cut or custom design project? The file rep department supplies dielines, die-cut templates and technical specs for custom projects, so describe the shape and finished siz… Read answer Can I submit my own print-ready file instead of using the online design tool? The online design tool is optional, so you can upload your own print-ready PDF in CMYK with 0.125 inch bleed at checkout, and a proof follow… Read answer Do I need to approve my design before paying? Choose free online proofs in the instant price calculator to review layout, color and content, then approve or reject before the order goes … Read answer Can I edit the design on my personalized items after approval? Personalized items stay editable until you approve them, and after that only through support, so the proofing stage is where you make your f… Read answer
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