What should I do if I notice an error in my uploaded design file?

If you spot an error in a file you already uploaded, you can replace it by re-uploading a corrected version, and a new proof will be generated from the updated file. The proof stage is your chance to confirm everything is right before approving.

• Correct the issue in your working file and export a fresh print-quality PDF.
• Re-upload the corrected file to the same order.
• Review the new proof carefully for placement, text, and color.
• Only approve once every element looks correct.

Catching and fixing the error at the proof stage prevents it from carrying through to production.

Upload the new file with the Upload button next to the order in your account; if a proof is already posted, reject it first to reopen the upload. You can also email the file to support@4over4.com with your order number, or send large files by a WeTransfer link. Older uploads cannot be deleted, but only the newest file is reviewed and printed, so label it clearly and upload it last. A rep re-proofs the new file, so you do not need to contact support, and a hard copy proof you already received no longer counts once the file changes. A file can be swapped only before production; if you already approved the proof, contact support right away.