Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I include if I need to email a file correction to support?
Answer
When you email a corrected file, the one detail that speeds everything up is your order number. It lets the team find your job and apply the change without back-and-forth.
- Put the order number in the subject line of the email.
- Attach the corrected file, or include a file-sharing link if it is large.
- Briefly note what changed so the update is clear.
With the order number front and center, the file change is matched to the right order and processed faster.
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