Question
Can I email files instead of uploading them through the website?
Answer
Yes. If the upload tool fails or a file is corrupted, you can email files directly to support with your order details.
- When to email: use email if files are corrupted or repeatedly fail to upload through the website.
- Include details: add your order number and the file names.
- Get confirmation: support confirms receipt once the files arrive.
- Updates by email: further updates are provided through the same thread.
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