Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I can't upload a new file to replace my rejected proof?
Answer
Yes, you can still get a corrected file onto your order even if the upload will not go through on your end. Production does not begin until you approve a proof, so this is exactly the right time to make changes.
- Reject the proof and upload a corrected file, and a rep checks it and generates a new proof.
- If the website upload will not work, email the new file to 4OVER4 support with your order number in the subject line and the team will upload it for you.
- A fresh proof is regenerated from your corrected file for your approval before anything prints.
Options and turnaround can vary by product and may change, so please confirm the latest details on the product page or with 4OVER4 support.
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