Question
What should I do if my file upload is incomplete or missing files?
Answer
Incomplete or problem files move your order into an ON HOLD queue until corrected files come in. Sending the fix quickly keeps the delay short.
- The order moves to the ON HOLD queue
- Contact your assigned representative with the corrected files as soon as possible
- Once new files are received and approved, the order re-enters the WAITING FOR TECHNICAL REVIEW queue
- Jobs there are handled on a first-come, first-served basis
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