Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my file upload is incomplete or missing files?
Answer
Incomplete or problem files move your order into an ON HOLD queue until corrected files come in. Sending the fix quickly keeps the delay short.
- The order moves to the ON HOLD queue
- Contact your assigned representative with the corrected files as soon as possible
- Once new files are received and approved, the order re-enters the WAITING FOR TECHNICAL REVIEW queue
- Jobs there are handled on a first-come, first-served basis
To add the missing files yourself, log into your account, click the Upload button for your order and upload them on the file upload page, or email them to support with your order number. If an order looks like it has no file, refresh the order page first. A rep reviews the new files and re-proofs the order; you do not need to contact support after a re-upload.
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