Marcus Chen
Marcus Chen Senior Content Strategist at 4OVER4.COM
Question

How do I correct a file upload or printing specification after the initial order?

Answer

Whether the correction is the artwork itself or a specification like size or stock, flag it as soon as possible so it is caught before production begins.

  • Upload the correct file, or contact support with the corrected specifications.
  • Say clearly which order or proof you are updating.
  • Provide the exact corrected details, such as size, quantity, stock, or color.
  • Support updates the order and posts a new proof for you to approve.

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