What should I do if I uploaded the wrong file or selected the wrong specifications?

Fix it at the proof stage. Reject the proof in your account, then upload the correct file or describe the spec correction, and a new proof is posted for your approval before anything prints. Act quickly, because once an order is in production a change may no longer be possible.

• Wrong file: reject the proof and upload the correct file. There is no need to cancel the order or delete the wrong file.
• The file rep only reviews the last file uploaded, and is alerted automatically when it arrives, so you do not need to notify anyone.
• Wrong size or specs: click Reject Proofs and enter the corrections in the comments. A technician uploads corrected proofs at no charge.
• If the upload will not go through, email the corrected artwork to customer support with your order number in the subject line and a clear note of what changed.
• Add any special printing instructions to the order notes so they carry through to production.
• If the correction changes the specs, such as going from one-sided to two-sided printing, the price may be adjusted to match.

Your job stays on hold until the new file passes technical review and you approve the updated proof.