Can I upload my files directly, or do I need to send them another way? The website upload is the main way to send files, with a few reliable backups if that does not work. Upload directly through the website dur… Read answer Can I email my file directly to 4OVER4 if it's too large to upload? Yes. When a file is too large for the website, place the order first and send the file afterward. At checkout, choose the option to upload f… Read answer What's the maximum file size I can upload to 4OVER4? There is a maximum upload size on the site, and larger files simply need a different delivery method. If your file is within the limit, uplo… Read answer Will my file be shrunk or resized when I upload it for printing? No. Your artwork keeps the exact dimensions you submitted. During processing the file is placed in its own process space. That space can loo… Read answer Why is my file upload stuck at a low percentage? A stalled or crawling upload usually points to file size or a connection issue, and support can help if it will not clear. Check your intern… Read answer What file format should I use for merge data when ordering personalized prints? Personalized or variable-data prints pull from a data file, and CSV is the format to use for merge data. Provide your merge data as a CSV fi… Read answer Can I upload multiple art files at the same time when placing an order? Orders with several designs or files are best handled with a quick check first, so each file ends up on the right item. Contact support befo… Read answer How do I upload files for large quantity orders? Very large quantity jobs are handled by the sales team rather than the standard website upload. Contact the sales team directly by email for… Read answer Can I upload a multi-page PDF for products like event badges? Yes. Products like event badges accept a single multi-page PDF that holds your full list. Upload one multi-page PDF with your complete list … Read answer What should I do if I get a 404 error when trying to upload files? A 404 error or a broken upload link means the page could not load, not that anything is wrong with your file. You do not have to keep retryi… Read answer Can I upload the same file for both front and back of my cards? Yes. If your single file already contains both the front and the back of the design, you can place that same file into both the front and ba… Read answer Can you upload a file for me if it's too large to upload myself? Yes. When a file is over the upload size limit, our support team can bring it in for you so a large file never blocks your order. Upload you… Read answer How long does it take to receive new proofs after I upload corrected files? After you upload corrected files, a new online proof is typically prepared within about one business day. The exact timing can shift with or… Read answer What should I do if I need to upload an updated file after proofs have been posted? If you need to send a new file after proofs are already posted, reject the proof online first, then upload your corrected file so the update… Read answer What should I do if I can't upload a new file to replace my rejected proof? Yes, you can still get a corrected file onto your order even if the upload will not go through on your end. Production does not begin until … Read answer After I reject proofs and upload a corrected file, how do I know if it replaced the original file? The surest way to confirm a swap is to give support the details in writing so the team can match filenames exactly before proofing. Send 4OV… Read answer If I upload corrected files after proofs are generated, will new proofs be created automatically? When you upload a corrected file after a proof has already been posted, a new proof is normally prepared so you can review the updated versi… Read answer What should my PDF file include when submitting for proof review? Submit a PDF for proof review and make sure it shows exactly what you expect to see in print, with every layer and element visible as it sho… Read answer How do I upload new files after rejecting a proof? To replace files after a proof has been posted, you have to reject the proof first, which reopens the upload step for that order. Log into y… Read answer My online proof doesn't match the file I uploaded. What should I do? An online proof will not always be a perfect color match to your original file, because on screen proofs have color rendering limits and are… Read answer I rejected my proof and uploaded a corrected file, but the system hasn't updated to my new version. What should I do? After you reject a proof and upload a corrected file, the system can take a little time to process and swap in the new version. A delay does… Read answer Can I get a proof as a PDF file instead of reviewing it online? Proofs are provided online for review inside your account. How proofing works also depends on the option you picked at checkout. If you sele… Read answer How do I request a new proof after uploading revised files? You can request new proofs after uploading revised files. One thing to expect: the whole order gets re-approved, not just the piece you chan… Read answer What should I do if I reject a proof and upload a new file? When you reject a proof and upload a new or corrected file, make it unmistakable which version you want printed so the right file goes to pr… Read answer
Didn't find your answer?
Our team replies within 24 hours.
