Question
What should I do if I receive system-generated emails about file uploads even though my files have already been approved?
Answer
Automated emails about pending file uploads are system notifications. If your files have already been approved and are moving through production, you can safely disregard those messages.
- The emails are triggered automatically and may lag behind your order's real status.
- Once files are approved, the production team is already handling the order.
- If you are unsure whether your files were approved, check your order details or contact support with your order number.
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