Can you accommodate custom design specifications like PMS colors and specific fonts? PMS colors and specific fonts can be honored when listed with your files, with each PMS converted to the nearest CMYK build and fonts embedd… Read answer What color space and resolution do you use for printing? Every product prints in CMYK color space, and raster images should be 300 DPI at final print size; convert RGB and get a hard copy proof if … Read answer What file format and color setup do you require for print files? 4OVER4 prints in CMYK, so build files in CMYK, convert any RGB art yourself, recheck bright colors and export a print-ready PDF.… Read answer What color model does 4OVER4 use for printing? 4OVER4 prints in CMYK, the four-ink process used in professional printing, so design and export in CMYK and give color values as CMYK percen… Read answer What should I do if I can't approve proofs online? If online proof approval fails, send support your order numbers and a clear approval, and they confirm it for you so the order goes to produ… Read answer Can I place a new order using the same design from a previous order but with different information? Reuse a past design on a new order by noting it in the cart comments with the names or details to change, then choose free online proofs to … Read answer How do I submit non-profit mailing information for USPS non-profit rates? To use USPS non-profit mailing rates, flag the order at checkout and complete a short authorization form so 4OVER4 can apply the discounted … Read answer Can you trim my prints to custom dimensions in centimeters? Prints can be trimmed to a custom finished size; give the trim size in inches where possible, or list centimeters with inches, such as 10 cm… Read answer What is the process for reviewing and approving proofs before printing? Online proofs let you catch reversed logos, wrong colors or outdated info; reject with corrections if needed, and approval sends the order t… Read answer What should I do if I ordered the wrong product size or specifications? Wrong size or specs can be caught before production by logging in, clicking Reject Proofs on the order and explaining the change for a techn… Read answer Do you provide custom quotes for products not listed on the website? Yes, projects that are not on the standard catalog can still be quoted. The more detail you share up front, the faster the team can price it… Read answer How does the reprint process work? Reprints start from your order history or through support citing the original order, at any quantity, with a free online proof when one is n… Read answer Can I get a formal quote document for purchase orders (PO)? A formal estimate formatted for purchase order submission is available from support with your full specs, noting any tax-exempt status or di… Read answer What do I do if I approved a proof but found a typo in my design? Approved files change only through support, so report the typo with your order number at once; if production has not started, the job may be… Read answer How do I order a single copy of multiple different designs on one PDF? You can print one of each design from a single combined PDF, which is handy for samples or a short proof of a full set. Set the order quanti… Read answer Do you offer custom sizing for printed products? Standard sizes cover most projects; custom sizes exist for some products but not all, so check the product page, then ask for a custom quote… Read answer How do I submit a custom printing project? Custom projects start with an inquiry form on the Custom Project page. Filling it out completely lets the team quote accurately on the first… Read answer What if my mailing list has duplicates or bad addresses? Mailing lists can be checked for duplicate entries and invalid addresses before a campaign to protect postage, with deeper address correctio… Read answer Can I request a custom solution for a product limitation? When a standard option cannot do what you need, a custom solution may still be possible. It starts with a conversation about the specific li… Read answer Can 4OVER4 help me design or place a complex custom order over email or chat? Complex custom orders can be worked out with support over live chat or email, sharing your design file and specs for guidance, previews and … Read answer What happens if I forget to select double-sided printing? A missed option like double-sided printing may be flagged by staff before production and sometimes corrected for you, so always review those… Read answer How do online proofs work, and what does it mean if proofs are rejected? A rejected status on a free online proof only means approval is still pending, not that anything failed, and the order waits for your approv… Read answer If multiple items have the same design on one side, do I need to upload that file multiple times? Shared artwork only needs to be uploaded once. There is no need to attach the same file to every item. Upload the shared design a single tim… Read answer What should I do if I'm having trouble with reprint orders? When the reprint tool fails, support can place the reprint manually from your original order numbers and any updated shipping addresses you … Read answer
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