What should I do if the website won't allow me to create a custom size or configuration? If the online configurator rejects your size or setup, send support full specs and a specialist builds a custom order priced outside the sta… Read answer Can I design and pay for just the design file without ordering printed copies? Paying for a design file without printed copies is handled case by case, so ask support about design-only work or digital downloads and thei… Read answer Can I upload my design file after placing an order? A file forgotten at checkout can still be added: send support your order number with the design attached, and they upload and confirm it on … Read answer What happens if I don't approve my proofs before they go to print? If a job went to print before you approved the proof, contact support immediately, since whether corrections are possible depends on the pro… Read answer Does 4OVER4 offer custom project services? Custom projects outside the catalog can be submitted through the website with comments and files, and the team replies on feasibility and ne… Read answer Can I order multiple products with different designs in a single order? Order one product in several designs by adding it to the cart once per design, uploading the right file to each line, and checking out as a … Read answer What is the proofing process for print orders? Proofs post to your account soon after ordering with an email alert; check text, spelling, images, colors and trim, then approve to release … Read answer Can I order multiple designs in a single order (e.g., different fronts, same back)? Several fronts sharing one back can run in one order: tell support how many unique fronts, send a file per side plus the back, and confirm e… Read answer Can 4OVER4 handle custom quantities for specialty products? Custom quantities on specialty items like 3D Lenticular and Scratch Off cards are handled case by case, so share product, quantity, specs an… Read answer How do I specify custom design requirements or concerns when ordering? Use the order comments to note custom needs like color targets, areas kept clear of trim, finishing or doubts, so the team handles them in y… Read answer Can I request a custom size that isn't in the website dropdown? If the size you need is not listed in the product dropdown, you are not stuck with the presets; contact 4OVER4 with your specifications and … Read answer What should I do if I cannot find a product I previously ordered? When a previously ordered product is hard to find, support can rebuild it as a new order from its name, size, stock, finish, old order numbe… Read answer Do you provide online proofs automatically? With the Free Online Proof, the proof is created and stored in your account automatically, you are notified when it is ready, and a copy can… Read answer How does 4OVER4 handle proofs for print orders? Once files are on the order, a free online proof is built and an email notification follows, so check your inbox and approve to send the job… Read answer Can I download or share proofs with my client? Proofs have no download button: screenshot the front and back as a JPG to share, or ask support to email a PDF; screen colors are for refere… Read answer How do I get a custom estimate for specialty printing like lenticular booklet covers? Lenticular booklet covers are priced per project, so send support the product, finished size, page count, quantity, artwork status and finis… Read answer Can I order the same design in multiple variations (e.g., different QR codes per card)? One design in multiple variations, like a different QR code per card, needs the count of unique versions, quantity for each and a named file… Read answer Do you accept hard-copy proofs and signatures for order approval? Hard-copy proofs with a signed approval form are accepted by mail and release the order once processed, though approving online is the faste… Read answer Can I get a reprint order with design changes in a smaller quantity? A reprint cannot include design changes, since reorder is for identical artwork, so changed files go on a new order at any smaller quantity … Read answer What do I do if I need to order a design that's similar to a previous order but with changes? A reprint only works when the artwork is identical to a job you already placed. The moment anything on the file changes, it becomes a brand … Read answer Can I change the design on an order that has already been printed? A printed run cannot be altered; a reprint's size, quantity or paper can be edited in your cart, and new artwork for it goes through support… Read answer Can I change the design or files in an existing order? Files on a submitted order are locked, so a design change means placing a new order with the new file, though support may help before produc… Read answer What are the quantity minimums for custom orders? Minimums vary by product: everyday items like flyers start low, select digital products have none, and specialty or large-format pieces star… Read answer What should I do if my mailing list has fewer names than the quantity I ordered? If your mailing list is shorter than the print quantity, the order pauses until you tell support to mail the shorter list or send an updated… Read answer
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