What do I do if I approved a proof but found a typo in my design?

Approved files can still be changed before printing, but only through support. Your best move is to contact support right away.

• Files cannot be modified or edited by you after they are approved.
• Reach out to support immediately with your order number.
• If the order has not yet entered production, it may be pulled so you can upload a corrected file.
• Speed matters. The sooner you flag the typo, the better the odds of catching it in time.

Send support your order number, the corrected print-ready file (PDF preferred) and a clear note of what changed, and ask them to halt the job. The upload option is no longer active on an approved order, so support places the new file on it, and a new proof is posted for you to approve before anything prints. A change at this stage can move your turnaround; if you have a deadline, mention it and ask about upgrading to faster production. For the fastest response, call 718-932-2700, Monday to Friday, 10 AM to 6 PM EST. Once the job is on press it cannot be changed, and because errors in an approved file are the customer's responsibility, a corrected version is then a new order; support can send a courtesy discount.