Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I ordered the wrong product size or specifications?
Answer
If you spot the wrong size or specifications before production, you can stop the job by rejecting the proof and requesting the fix.
- Log into your account and find the order number.
- Click Reject Proofs.
- Enter feedback explaining exactly what needs to change.
- A technician makes the corrections and sends a new proof link to review.
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