Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I change the design or files in an existing order?
Answer
Files on an order that is already placed are locked in. To use different artwork you start a new order rather than editing the current one.
- You cannot swap the file on an order that has already been submitted.
- For any design change, place a new order and upload the new file.
- If the order has not entered production yet, contact support quickly to see what is still possible.
- Locking files this way protects the proof you already approved.
Support can also set up a revised order for you. Choose the free online proof on it to check the new file before it prints.
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