What happens if 4OVER4 needs to make adjustments to my file? Sometimes the production team needs to tweak a file so it prints cleanly. When that happens, 4OVER4 does not change anything silently. You s… Read answer What file specifications do I need for 3D lenticular badges? 3D lenticular products have more specialized file needs than standard flat printing, so the requirements are tailored to your exact job. For… Read answer What file formats should I use when submitting files for printing? Print files should come from a design program built for production, not a presentation tool. A print-ready PDF is the reliable choice, while… Read answer What file formats and specifications do you accept for custom products? For custom products, 4OVER4 accepts standard print-ready formats, and the system validates your upload so problems surface before proofing. … Read answer What file format does 4OVER4 require for custom printing projects? 4OVER4 prefers print-ready PDF files for custom projects, but you are not locked into one format. Several image and native design files are … Read answer Are there any restrictions on file names when uploading to 4OVER4? File names matter more than you would expect during upload. Special characters and accents can corrupt a file in transit, so keeping names s… Read answer What happens if my uploaded file has issues? If something is wrong with an uploaded file, 4OVER4 lets you know rather than printing it with a problem. You get a chance to correct and re… Read answer What happens if my file is the wrong size for printing? When a file does not match the required dimensions, 4OVER4 gives you the call on how to handle it rather than deciding for you. There are tw… Read answer How do I submit large or complex files to 4OVER4? Some files are simply too big to email or upload the usual way, and some jobs involve several files at once. For those, a large-file transfe… Read answer Can 4OVER4 recreate or adjust vector mask files for specialty printing? For specialty printing, 4OVER4 can sometimes recreate or adjust a vector mask file based on your description, though it depends on the order… Read answer What should I do if I'm having trouble uploading my file to the website? If a file will not upload on the website, the fix is often as simple as switching browsers. When that does not work, support can upload the … Read answer How long does it take for uploaded files to be reviewed? Once you submit files, the 4OVER4 team reviews them and posts your proofs. The exact timing depends on how busy the queue is, but you are no… Read answer Can I email my files to 4OVER4 instead of uploading them online? Yes. If the website upload will not cooperate, you can send your artwork to our team by email and we will attach it to your order for you. T… Read answer What file sizes and dimensions are available for custom printing? Most products offer a set of standard sizes on the product page, and many also support custom dimensions if you need something outside the d… Read answer How do I submit large PDF files to 4OVER4 if they're too big to email? When a PDF is too large for email, a file transfer service is the easiest way to get it to us without losing quality by compressing it. Use … Read answer What file formats does 4OVER4 accept for event badges? Event badges accept several file types, so you can work in the software you are comfortable with. Print-ready PDF is the format we recommend… Read answer What file formats does 4OVER4 accept for die-cut jobs? For die-cut jobs, a PNG file works well because it keeps a clean transparent background around your custom shape. Submit your artwork as a P… Read answer What file size limit do you have for uploads? There is a size cap on direct website uploads, so very large files may need a different route rather than the standard upload box. If your f… Read answer How do I update my file if I made a mistake? If you spot a mistake after uploading, the fix is quick as long as you catch it before the job goes to production. Contact support right awa… Read answer What file formats are supported for uploading to 4OVER4? 4OVER4 supports the standard print file formats. If you hit a "File Not Supported" message, it usually just means the file needs to be expor… Read answer What should I do if there's an error with my file? If you get a notice that something is wrong with your file, our team can tell you exactly what needs fixing so you are not guessing. Contact… Read answer How do I make sure 4OVER4 received my correct file before printing? If you want to be certain the right version is queued before it prints, our team can verify it against what is on file. Contact support and … Read answer Which file will 4OVER4 print if I've uploaded multiple versions? When several files land on one order, there is a simple rule for which one prints, so you always know what to expect. The most recent upload… Read answer Will I receive a confirmation email after uploading my files? Yes. After your files are uploaded and received, you should get a confirmation so you know the artwork made it onto your order. Watch for a … Read answer
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