How do I upload multiple files for a large order (like trading cards with multiple designs)? For an order with several designs, like a trading card series, the 4OVER4 team can walk you through getting every file onto the right item s… Read answer Can I submit InDesign files directly to 4OVER4 for printing? InDesign files are accepted when packaged with all fonts or outlined text and full-resolution linked images, plus a print-ready PDF as a bac… Read answer Can I submit my design file via WeTransfer or another file transfer service? WeTransfer and similar services work for files too large to email; share the link and order number with your account representative and conf… Read answer How do I submit design files to 4OVER4 for an order? Upload files in the cart, later from your account or the emailed File Upload link, by email reply, or by transfer link, and the newest versi… Read answer Can I use PNG files that were designed outside the US? PNG files made overseas print fine; upload a high-resolution PNG at 300 DPI and request a free online proof so a file rep confirms it before… Read answer Do you offer design services if I don't have print-ready artwork? Without print-ready artwork, share your direction, references, logos and copy with support, and the design team works toward a file you appr… Read answer Can I get design feedback before ordering lenticular products? A pre-order lenticular review checks motion type, frame count, layer separation, alignment and final resolution, with suggested fixes sent b… Read answer Is there a charge to make design edits to a previous order? Edits we make on a previous order are a paid design service, quoted first, while reordering as-is or sending your own new file usually costs… Read answer Can 4OVER4 help with design optimization for new lenticular designs? For new lenticular designs, reach out to talk through what design support is available for your specific project before you commit to a run.… Read answer Can I make changes to a reprint order, like adjusting size or design elements? Reprints can change size, quantity, minor design elements and often stock or finish, though new dimensions may need resized art and a fresh … Read answer How do I retrieve a design I saved online? Saved online designs stay in your account's saved designs section; sign in to the same account, or email support the design file name if it … Read answer Can I request a designer review my files before sending them to print? A designer can review your files before print, checking resolution at final size, bleed and trim, the safe zone and color setup; ask support… Read answer Do you provide free artwork support for custom orders? Custom orders include free artistic support, from picking the right template to help while ordering, plus the free online design tool and on… Read answer What device should I use to design my cards on 4OVER4? Design cards on a desktop or laptop, since the tool works better on a computer than on tablets or phones and a bigger screen shows bleed and… Read answer How do I upload an image to the online design tool? In the online design tool, click Photos, then Upload, add or drag your images in, and drag the thumbnail onto your design to resize and posi… Read answer Is there a file setup fee for making changes to an existing order design? Printing your own print-ready files, updated reorder files included, has no setup fee, while edits the team makes for you carry a small fee … Read answer How can I specify design margins and safety areas for my product? Note preferred margins and safety areas with mockups or upload comments, keep key elements inside the safe zone, and check placement on the … Read answer What file format and resolution do you require for print jobs? Print jobs reproduce best as a print-ready PDF at 300 DPI minimum, built at 100 percent of final size in CMYK with 1/8 inch bleed on each si… Read answer Can I print with full bleed images at 4OVER4? Full-bleed printing is supported with 1/8 inch bleed on each side, text 1/8 inch inside the trim, CMYK color, and special notes added in the… Read answer Does 4OVER4 offer free setup or art support for custom orders? Custom orders come with complimentary art support and free templates sized with bleed and safe margins, while bigger custom work may be quot… Read answer Is there a charge for file setup services? Free templates and your own print-ready files cost nothing, but a fee applies when the team creates or reworks a file; ask support for curre… Read answer Does 4OVER4 offer free design setup services? Print-ready files carry no setup fee and every order gets a free file check, while design work done for you is quoted first.… Read answer Can I use a template from another source for my design? Templates from any source work if the final file is a CMYK print-ready PDF at the correct size with bleed, and die-cuts include the cut line… Read answer Can I edit a design template after I've selected it? A template picked in the online designer can be fully customized before checkout, from text, fonts and colors to logos, images and the layou… Read answer
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