How long does it take to receive a new proof after rejecting a previous one? A fresh proof is usually generated within a couple of minutes after you reject one and submit your changes. The main variable is the time of… Read answer How long does it take to receive a hard copy proof after approval? Hard copy proofs are printed and then shipped to you, so delivery depends on the shipping method rather than the printing itself. They are t… Read answer What is the cost of a live proof or pre-production proof? A live proof, also called a pre-production proof, is a physical sample of your product printed and finished before the full run so you can h… Read answer What counts as proof of being a reseller to qualify for a discount? A reseller discount is available to customers in the printing trade, and qualifying simply means showing you resell print. You can submit an… Read answer Can I specify multiple email addresses to receive order proofs? Yes. You can route order proofs to more than one recipient so the right people review and sign off. One address is set as the primary approv… Read answer What should I do if I receive my proof on the wrong email address? Proofs and notifications go to the email tied to your order, so it is best to keep the primary address on your account current. If a proof l… Read answer How do I get proof files for my print order to submit to my compliance department? Proofs are reviewed inside your account rather than downloaded, so if your compliance team needs a copy on file, request it directly from cu… Read answer What if my printed product doesn't match my digital proof? If your printed product does not match the digital proof you approved, reach out to customer support right away so the issue can be document… Read answer What should I do if I received printed items that don't match the approved proof? If an order arrives that does not match the approved proof or shows a quality problem, contact customer support within ten days of receiving… Read answer What should I do if my printed order looks different from the online proof? If your printed order has a quality issue or looks different from the online proof, email customer support with everything they need to inve… Read answer What can I do if I notice an issue with my printed product after approving the proof? If something is wrong with the printed product, get in touch with customer support and reference the original order so the team can trace ex… Read answer What should I do if I notice a printing error on my proof after approving it? If you spot a printing error on the proof after you have already approved it, reach out to customer support immediately. Moving fast gives t… Read answer What happens if the online proof looks correct but the printed product has errors? Sometimes a proof looks correct on screen but the printed piece shows problems such as fonts not rendering properly or gradients appearing w… Read answer What should I do if I find a mistake in my hard copy proof? If you find a mistake on a hard copy proof, you do not need to start over. You can upload corrected files to replace the original artwork, a… Read answer Can I get a proof before my daycare order prints? Yes. Every order includes a free digital proof, so you will see exactly how your daycare materials look before anything goes to press. It is… Read answer Do I get a proof before my custom prints are produced? Yes. A digital proof is provided so you can review your design before production begins. Approving the proof is the final step before your o… Read answer What do I do if I accidentally locked my proof and can't view it? If you accidentally locked your proof or otherwise cannot view it online, it can be reopened for you. This is a quick support fix rather tha… Read answer Can I get a proof before printing CD Covers? Yes. A free digital proof is included with every CD Covers order, so you review the proof online before anything goes to press. It is a simp… Read answer Can I get a proof before printing CD Sleeves? Yes. Proofs are provided so you can review your CD Sleeves design before production begins, which lets you catch issues before ink hits pape… Read answer Can I get a proof before printing hang tags? Yes. Digital proofs let you review your design, colors, and layout before anything goes to press, so your custom hang tags come out exactly … Read answer Can I get a proof before printing Header Cards? Yes. Digital proofs let you review your header card design before it goes to press, so you can catch layout, color, or text issues before a … Read answer Can I get a proof before printing tape? Yes. Proofs are provided so you can review your tape design before production begins, letting you catch color, text, or layout issues early … Read answer Can I get a proof before printing tissue paper? Yes. Proofs are provided so you can review your tissue paper design before it goes to press, which lets you catch color issues, alignment pr… Read answer Can I get a proof before printing my boxes? Yes. Proofs are provided so you can review your artwork before production starts, which catches color issues, alignment problems, and typos … Read answer
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