Why is my total price different at checkout versus the proof stage? New York sales tax, approved add ons or adjustments, and a changed delivery option can all move the total between checkout and proof.… Read answer What happens if my order shows 'on hold' after I approve the proof? An on hold status after approval usually means payment needs confirming, so update the card on the order and the hold lifts once the charge … Read answer Can I delay the charge on my order and approve the proof later? Yes. You can set up an order and have the proof posted without being billed right away, then approve the proof and authorize the charge when… Read answer What happens if I forward my online proof approval email to someone else? The link in a proof approval email logs straight into your account without a password, so forwarding it shares account access; do not forwar… Read answer I can't view the proofs for my order. What should I do? When VIEW PROOFS will not open, confirm the right order, clear your cache or try another browser, then ask support to send the proof another… Read answer What happens if my order is printed incorrectly compared to the approved proof? A print that differs from the approved proof can be reprinted at no charge or refunded, so send support your order number with photos.… Read answer What should I do if my proof approval link is broken or not working? If your proof approval link is broken or will not load, support can get you back on track quickly. Have your order details handy before you … Read answer Can I modify or reject my order after I've approved the online proof? Approving the online proof closes the reject and modify options, so changes after approval go through support; review carefully first.… Read answer Can I get a free online proof for my order after it's been placed? If you did not choose a proof option at checkout, you may still be able to get a free online proof, depending on where your order stands in … Read answer What happens if my order gets sent to production before I approve the proof? If the job is not on press yet, support can usually hold it and post a corrected proof, but a run already printing usually needs a new order… Read answer How do I get a proof to review before checkout? A proof is built from files uploaded after the order is placed, so add the free online proof at checkout and a file representative reviews y… Read answer Can I get a proof of my order if I didn't save one? Support can check whether a proof was saved for your order number, though straight to production jobs may have none, so keep a screenshot or… Read answer Does 4OVER4 offer free proofs before I place my order? Online proofs on orders are free for checking layout, text and orientation, while a hard copy proof is an optional printed sample with an ad… Read answer How do I request a proof before my order prints? Choose Free online proof when you calculate your print price, place the order and upload artwork, and a file rep emails the proof for your a… Read answer Can I stop my order from going to production if I haven't approved the proof yet? Reject the proof instead of approving if you still need changes, and if the job is already in production, contact support fast to try to pul… Read answer Is there a cost for viewing an online proof before I approve my order? A complimentary digital proof is posted to your account at no extra charge, so you can check colors, layout and text, and production waits f… Read answer Can I get a proof or template before my order is printed? A free online proof previews your own artwork, while templates give a correctly sized starting layout for certain products like banner stand… Read answer Can I still view my proof after my order has been sent to production? Can I still view my proof after my order has been sent to production? Proofs are meant for review and approval before an order goes to produ… Read answer Why does the online proof look different from what I expect to receive? The online proof is compressed for fast loading, which softens detail and shifts color, while print runs from your high resolution files in … Read answer Can I see multiple design variations and pick the one I like best? Each proof uses your latest artwork for that product, so reject it and upload another file for a new proof, letting you compare variations b… Read answer How long does it take for me to get the proof for my job? At 4OVER4.COM we offer several proof options: Free Online Proof, Hard Copy Proof, and Straight to Production (a digital proof that does not … Read answer How do I know if my file is correct for raised spot UV cards? When you submit artwork for raised spot UV cards, 4OVER4 reviews the files and will flag any issues during the proof stage, so you are not l… Read answer
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