How long does it take to receive a hard copy proof after approval? Hard copy proofs typically ship by UPS Next Day Air and arrive within one business day of shipping, so they take longer than an online proof… Read answer What is the cost of a live proof or pre-production proof? A live proof, also called a pre-production proof, is a physical sample of your product printed and finished before the full run so you can h… Read answer What counts as proof of being a reseller to qualify for a discount? To qualify for the reseller discount, send support a resale certificate showing you buy for resale, with your business name and address on y… Read answer Can I specify multiple email addresses to receive order proofs? You can route order proofs to more than one recipient so the right people review and sign off; one address is set as the primary approval co… Read answer What should I do if I receive my proof on the wrong email address? Proofs follow the email tied to your order, so if one reached the wrong address, give support the correct email and order number to fix futu… Read answer How do I get proof files for my print order to submit to my compliance department? Proofs are reviewed inside your account rather than downloaded, so if your compliance team needs a copy on file, request it directly from cu… Read answer What if my printed product doesn't match my digital proof? If a print does not match the approved digital proof, report it within 30 days with your order number and photos beside the proof for qualit… Read answer What should I do if my printed order looks different from the online proof? If your printed order has a quality issue or looks different from the online proof, email customer support with everything they need to inve… Read answer What can I do if I notice an issue with my printed product after approving the proof? If the delivered product has a problem, contact support with the original order number; they can place a corrected order, often with a disco… Read answer What happens if the online proof looks correct but the printed product has errors? If a correct-looking proof leads to prints with bad font rendering or stray gradients, send support photos of the proof and the print to see… Read answer What should I do if I find a mistake in my hard copy proof? A mistake on a hard copy proof is fixed by uploading corrected files, which voids that proof and triggers a new free online proof before pro… Read answer Can I get a proof before my daycare order prints? Daycare orders can include a free digital proof to catch typos in names, dates, schedules and contact info, and to adjust colors and layout … Read answer What do I do if I accidentally locked my proof and can't view it? If you locked your proof by accident and cannot view it online, contact customer support with your order number, and the team can unlock it … Read answer Can I get a proof before printing CD Covers? Every CD Covers order can include a free digital proof to check that panels and text sit right, colors match your art, and no typos slip thr… Read answer Can I get a proof before printing CD Sleeves? CD sleeve orders can include free proofs to confirm color, check that artwork sits right on the sleeve and proofread every word, avoiding a … Read answer Can I get a proof before printing hang tags? Hang tag proofs let you check logo, text and pricing, compare colors with your brand, and make sure the layout works with the tag shape and … Read answer Can I get a proof before printing Header Cards? Header card proofs let you check layout and hang hole placement, match color to your packaging, and proofread copy, since approval sends the… Read answer Can I get a proof before printing tape? Custom tape can get a proof so you can confirm your logo and message read clearly across the repeat, with correct color, spacing and alignme… Read answer Can I get a proof before printing tissue paper? Tissue paper proofs show how your pattern or logo repeats and reads on lightweight stock, catching color, alignment and typos before the ful… Read answer Can I get a proof before printing my boxes? Box proofs let you confirm artwork placement on every panel, color and how the design wraps, which matters most on full-wrap custom mailer b… Read answer What do the multiple pages in my online proof mean? When an online proof has multiple pages, each page usually shows a different view of the same job so you can confirm every part before appro… Read answer Can I get a proof before printing online flags? Every flag order can include a free digital proof to confirm artwork, colors and text on the flag shape; with it, production waits until you… Read answer How do I delete an old proof file and replace it with a new version? Before an order is approved, upload a new file version in your account to replace the old one; after that, send support the fixed file and o… Read answer Can I request that a proof be sent to multiple people? Enter a secondary contact to receive all the order emails, including the proof email, or give 4OVER4 support their addresses to coordinate r… Read answer
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