Can I put my order on hold after I've approved the proof? An approved order waits until it is sent to print, so you can submit new artwork; give support your order number, a 6-digit number starting … Read answer Can I adjust my order proofs after I place my order? Proofs can be adjusted after you order, as long as the job has not gone to print, so contact support with job details and the changes, like … Read answer Can I see a free proof before being charged for my order? Yes. Every order can include a free online proof, and your card is not charged until you have reviewed that proof and approved the job for p… Read answer Can I request a hard proof after I've placed my order? A hard proof can be added after your order is placed: tell customer support your order number and which items need one, and production waits… Read answer Can I add windslits to my order after I've received proofs? Windslits can still go on after proofs arrive, but they add a cost and one day of production time, so contact support and name the item befo… Read answer What happens after I place an order and receive a proofs-ready email? A proofs-ready email means your order has reached the review stage. Your job is being prepared or has been posted for approval, and the next… Read answer Who approves the digital proof for my order? You approve the digital proof, in your account or by calling the office to authorize production, and that approval has to happen before prod… Read answer Where can I see the total cost of my order before authorizing proofs? The proof authorization page lists your total order cost in the right panel, and any extra such as a turnaround change shows as a plus amoun… Read answer Can I request changes to my order after it's been placed if I notice issues with the proof? Yes, contact support with your order number and exact fixes, or reject the proof with revision comments, and an updated proof is posted for … Read answer When will I see a proof of my order, and can I request changes before production? An online proof is generated once the order is placed; reject it with comments or a corrected file to change anything, since approval comes … Read answer What happens if I need to change artwork after my order is approved and in production? Once an order is approved and has entered production, changes become difficult because the job is already being manufactured. Speed matters … Read answer What happens if I need to cancel part of my order after proofs are approved? The printing portion can be canceled after approval, you pay only for any hard copy proof already made, and support sends an adjusted invoic… Read answer Can I change my order size before I approve the proof? Contact support with your order number and new size while the proof awaits approval, then check the revised total on the fresh proof before … Read answer Can I reorder the same product without proofing again? An identical reorder with unchanged artwork runs from your account history or a quote, with no new proof and standard lead times; new files … Read answer Will my order automatically go into production if I don't approve the proof? It depends on the option you chose at checkout. Whether the order waits for you or moves ahead on its own is set by your proofing selection.… Read answer After I approve a proof, how do I make sure my order goes back into production? An approved revised proof normally returns the job to production on its own, but emailing support with your order number confirms it is queu… Read answer How long does the proofing process take for my order? After you place your order, the team reviews your files and makes a proof available online; how long it takes depends on the product and cur… Read answer How do I know when my order is in production after I approve proofs? Once you approve proofs and payment is processed, the job should move into production. You may notice the status label change as it transiti… Read answer Do I need to proof my order before it goes to production? Orders wait for approval only if you pick a proof at checkout, since most products preselect Straight To Production; you are notified when p… Read answer How long do I have to approve digital proofs before my order proceeds to production? When digital proofs are posted, they stay open until you or a rep approves them. They never expire, and the order never proceeds by itself.… Read answer Can I expedite my order after approving the proof? A faster lead time can be chosen after your proof is approved for an additional fee, and support can help if the expedited option will not a… Read answer Can I have my proof sent to a different address than my order? A hard copy proof can ship to another address, such as a designer or client, while the main order still goes to your original address unless… Read answer When will my proof be ready if I place an order on the weekend? The team works Monday through Friday, 10:00 AM to 6:00 PM EST, so a proof for an order placed on Saturday or Sunday is typically posted on M… Read answer Can you adjust my order price before I approve the proof? Yes. Price adjustments can be applied after your order is placed and before you approve the proof, so you only commit to the final agreed am… Read answer
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