Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if my order is printed incorrectly compared to the approved proof?
Answer
If your printed order does not match the proof you approved, 4OVER4 will work with you to make it right. The resolution depends on the nature of the discrepancy.
| Possible resolution | When it applies |
|---|---|
| Reprint at no charge | The job did not match the approved proof |
| Refund | A reprint does not suit the situation |
What to send: Contact support with your order number plus photos or a clear description of how the print differs from the proof. Documenting the issue helps the team resolve it quickly.
Report it within 30 days of delivery. An approved return ships back within 10 days of authorization, 100% of the product, and 4OVER4 pays the return shipping on approved defective items.
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