How do I approve my order on mobile? If Approve is hard to find on a phone, ask support to approve the order for you, or open the proof on a laptop or desktop where the button i… Read answer What happens if my checkout session times out or I get logged out during ordering? If your order seems lost because your checkout session timed out or you were logged out, it can usually be recovered with help from support.… Read answer What do I do if I'm having trouble with the verification code when ordering a free sample pack? If the verification code popup will not appear or the code will not go through when ordering a free sample pack, support can complete the or… Read answer How do I use a pricing quote link to place an order? A pricing quote link is a shortcut our support team sends you that opens the exact product, configured with the options and quantity you dis… Read answer Should I review my order specifications before approving it? Before approving, check spelling, phone numbers, stock, coating, size, orientation, quantity and sides, because changes after approval go th… Read answer How do I add products to my cart and place an order? Log into your 4OVER4 account, pick a product, set size, stock, quantity and turnaround, add to cart, upload art and check out; a free proof … Read answer What do I need to do before my order can be sent to print? Before printing, confirm the shipping address, choose a shipping method such as customer pickup, and accept the free online proof to start p… Read answer Why is my shopping cart empty when I try to go to checkout? An empty cart at checkout is usually a browser session issue; try Firefox instead of Chrome, clear cookies, log out and back in, or disable … Read answer Can I customize or remove options from my order after pricing? Add or drop options such as edge coloring after a quote by telling support; you get a revised quote and confirm the new specs before product… Read answer What should I do if I accidentally selected the wrong product size on my order? If you picked the wrong size, do not worry, and do not rush to reorder. As long as production has not started, our team can correct it for y… Read answer What steps do I need to take to finalize and approve my order? Log in, open the proof with the blue button, check content, layout and color, click Accept, then Approve to finalize the order and authorize… Read answer What should I do if the checkout 'Next' button is inactive or won't advance? Fill any blank required field, refresh, clear cache, log out and in, or try another browser; if Next still sticks, support can place the ord… Read answer How do I add a saved product to my cart to checkout? Open your saved products, click the actions button in the item's right corner and choose Print; a saved address and payment method finish ch… Read answer How do I place an order if I'm not sure about all specifications? Start a quote with the details you know, finalize size, stock or finishing with the team, request a revised quote if specs shift, then place… Read answer Can I remove the 4OVER4 promotional tagline from my order? The 4OVER4 promotional tagline on certain jobs can be removed with a paid upgrade at checkout, or support can add it to an existing order be… Read answer What does it mean when my order status shows 'approved' online but I keep getting emails saying it hasn't been approved? If your account shows approved, the job is authorized; reminder emails can lag behind, so you do not need to approve again or reply to them.… Read answer I clicked Approve but my order still shows as needing approval. What should I do? Order still says it needs approval: click the green Approve button again and finish every prompt, refresh, or ask support, as it may be in p… Read answer Can I place my order on hold? Ask 4OVER4 customer support to hold your order with its order number while you finalize details, then authorize them to proceed when you are… Read answer What do I do if I cannot select my saved address during checkout? A saved address that will not select usually clears with a cache wipe, a refresh, or logging out and back in; otherwise send support a scree… Read answer Why is the NEXT button grayed out when I try to place an order? A grayed-out NEXT button means a required shipping, address or payment field is empty or the browser is stuck; clear cache or let 4OVER4 sup… Read answer How do I know if my order has been approved and sent to print? Approve every proof, then click AUTHORIZE to release the job; a confirmation that production has begun tells you the order is on its way to … Read answer Can I add multiple items to my cart and place them in one order? Add as many products as you like and check out once; each item gets its own proof, and turnaround can differ between items in the same order… Read answer How can I add special requests, a PO number or production notes to my order? Use the order notes field at checkout for a PO number, references or clear instructions; confirm critical requests with support before produ… Read answer What is 'Straight to Production' ordering and how does it affect my order timeline? Straight to Production sends files to press after a print-readiness review, with a digital proof posted for reference only: the quickest pat… Read answer
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