How do I place a custom or special order? A custom order starts with an account, a billing address saved before your card, then specs and a print-ready file sent to support for a fre… Read answer What should I do if I'm unable to complete my order online? If checkout stalls or files over 150MB will not upload, choose Upload Files Later to keep the order moving and send the artwork to us afterw… Read answer How do I review my order before paying? Building an order costs nothing; pick free online proofs, get an email when they are ready, and authorize production with your card only whe… Read answer Why does my order keep refreshing when I try to place it? An order that keeps refreshing often lacks enough coins for a coin-based or free product, or has a blank required field; check your balance … Read answer What should I do if I notice an error in my order after it's been placed? Report a mistake fast with your order number; support can fix billing addresses, update file specs or hold the order, depending on productio… Read answer How do I place an order for custom printing? Price your product online, set size, quantity, paper and finishes, upload artwork and approve the proof; the charge only comes once you fina… Read answer Can I fix a mistake like reversed width and length dimensions on my order? Swapped width and length can be fixed if production has not started yet; send support your order number and the correct dimensions right awa… Read answer What should I do if my order is not yet approved by stakeholders? A pending order can wait in your account for sign-off with reminder emails; if approval will take more than 5 days, cancel and resubmit late… Read answer How do I confirm what printing options were applied to my order? Your order confirmation and invoice list what was ordered, such as single or double-sided; if they do not match, support can check and updat… Read answer What should I do if I get a 'Bad Request' error when trying to checkout? A Bad Request error at checkout is usually a browser session issue; clear cache and cookies, try another browser or incognito, and disable a… Read answer Why won't my sizing selections stay selected during checkout? Size options that keep resetting point to cached data or browser compatibility; clear cookies, switch to Firefox, Chrome or Safari, or updat… Read answer How is my order processed once I place it online? After you order online, a proof is emailed so you can check the layout, text and specs; production starts only once you approve that proof, … Read answer What happens if I don't approve my order within a certain timeframe? Proofs never expire or approve themselves; accept them and click Approve, or a reminder follows, since production time only starts once you … Read answer How do I place an order over the phone? Call support and a rep enters the order in your online account, so have the account, a saved card, the product, quantity and file ready, the… Read answer What information is included in the order summary during checkout? The checkout summary shows your paper stock, size, quantity, finishing and other choices, so you can catch a wrong stock or spec before you … Read answer How should I enter my order if I have special instructions or a negotiated price? If your order involves special instructions or a price you negotiated, capture those details in a comment when you place the order so nothin… Read answer How do I submit my order after receiving a custom quote? After you approve a custom quote, you complete the order through the normal online checkout on 4OVER4. Generate and place your order online … Read answer What should I do if my order size doesn't match the website's standard options? Order the closest standard size and add a comment with the exact size you need; the team replies with any cost adjustment before proof and p… Read answer How can I place an order if I don't have my original order number? No order number needed to reorder; describe the product, colors and distinctive design elements, and 4OVER4 can find the job and match its s… Read answer Can I save an order to my cart for someone else to purchase later? Use save cart to build an order for a colleague or manager to buy later; saving it costs nothing, since an order only exists once checkout i… Read answer How do I verify the correct dimensions before my order prints? Your online proof is the tool for confirming dimensions and orientation before anything prints. Review the proof carefully and confirm the s… Read answer Can I place an order via email instead of by phone? Email your files and specs and a representative sets the order up in your 4OVER4 account, where you approve the proofs online before anythin… Read answer How do I ensure my order prints at the correct size? State the exact size, for example 5"x7", in your order notes, repeat it in your proof reply, and check the proof matches before you approve.… Read answer Can I request extra quality control attention on my order? You can ask for extra monitoring during the press run for consistent color and added care in cutting for precise trims; contact the team bef… Read answer
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