Can I speak with someone by phone about my order or project? Talk through complex specs, custom sizes, finishes or quantities with 4OVER4 support by phone, Monday to Friday, 10am to 6pm EST, with your … Read answer How do I place an order if I previously ordered through a reseller? Former reseller customers can open their own account at 4over4.com, add addresses and payment, upload files, and see proofs before any charg… Read answer Is there a quality guarantee if I'm not happy with my order? Five guarantees back every order: quality, price match, on time every time, customer service and ultimate satisfaction. A wrong print is rep… Read answer What should I do if I'm concerned about color accuracy in my order? If colors differ from your approved proof, email support photos shot in neutral daylight and describe the shift; a reprint may follow if it … Read answer What should I do if I'm not satisfied with the quality of my order? If an order's quality falls short, contact 4OVER4 support within 30 days with your order number, photos and whether you would prefer a repri… Read answer How do I request a reprint of my order at no charge? Explain the problem to customer service with your order number; if approved, a no-charge reprint order is created and you review a free proo… Read answer Can I request a reprint if my order didn't match the specifications? If you got the wrong finish or another missed spec, email support photos and your order number, and a reprint is arranged at no additional c… Read answer What should I do if my order printed on the wrong color or material? If your order printed on the wrong color stock or the wrong material, contact customer support immediately so we can compare the result agai… Read answer How do I report a problem with my order? Report any order problem within 30 days of delivery by emailing support your order number, a detailed account of the issue and photos where … Read answer Can I leave a review after my order? Yes, and we would love your feedback. After your order ships, you receive an email inviting you to share your experience through the reviews… Read answer Can 4OVER4 print custom fonts on my order? Yes, 4OVER4 can print with custom fonts as long as you supply the font file, since the press needs the actual typeface to reproduce it exact… Read answer How do I provide variable data (like unique codes) to be printed on my order? Unique codes or names can print on each piece: send a CSV with your artwork, say exactly where the data goes, and match the row count to you… Read answer What does 'awaiting technical review' mean for my order status? Your files are being checked for resolution, bleed, color mode and fonts; no proof is ready to approve yet, and it posts to your account aft… Read answer What does a red dot on my order status mean? A red dot means your files uploaded but still await review or approval, so production has not started; check your email and contact support … Read answer What should I do if I have unclear printing instructions for my order? If your printing instructions are unclear, ask support to confirm what is on file, such as matching or different sides, before approving the… Read answer Do you offer mockups before I place my order? Send a print-ready PDF or detailed file and the team builds a mockup or proof; check color, layout and spelling, since production waits for … Read answer Can I request custom sizing or resizing for my order? Custom sizing and resizing are available: send support the product, finished width and height, and artwork, and a new proof is posted for re… Read answer How do I provide mailing data for inkjet addressing on my order? When you add inkjet addressing to a mailing product, you send us your recipient list as a spreadsheet and we print each address directly ont… Read answer Can I place multiple orders at once or save items in my cart? Items can sit in your cart while you prepare other products, with upload options right there; they may not stay indefinitely, so finish once… Read answer What do I do if I can't load an item into my cart or the page keeps spinning? If the page keeps spinning or an item will not load, support can place the order for you; send the product, quantity and shipping address, t… Read answer How do I remove duplicate items from my cart? Click the cart icon in the top right corner, find the duplicate and hit the remove icon beside it, then check the order total before checkou… Read answer What happens to items I leave in my cart? Cart items are not reserved and may disappear after a couple of hours, with no locked pricing or stock, so finish the order in one sitting w… Read answer What if the recipient doesn't know what to order? If someone has a credit or certificate and is not sure what to get, the easiest path is to browse by what they actually need, then narrow fr… Read answer Can I order custom cocktail napkins with my logo? Cocktail napkins can carry your logo, monogram, brand colors or event details, popular at bars, weddings and corporate events; set bleed and… Read answer
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