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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM
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Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What do I do if I cannot select my saved address during checkout?

Answer

If your saved shipping address will not select at checkout, it is usually a browser session issue. Try these steps in order:

  • Clear your browser cache: remove stale data that can block the address picker.
  • Refresh the site: reload the checkout page and try selecting again.
  • Log out and back in: reset your session so saved addresses reload correctly.
  • Contact support with a screenshot: if it still fails, send us an image of the problem and we will help.

A screenshot helps the team pinpoint what is happening and get your order moving.

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