How do I look up a charge on my credit card statement from 4OVER4? If a charge from 4OVER4 shows up on your card statement that you do not recognize, support can trace it back to the matching order and invoi… Read answer Why is my coupon code showing 'reached the maximum number of uses'? A reached the maximum number of uses message means that coupon hit its redemption cap and is now inactive, so try another active code or cur… Read answer Why am I seeing multiple temporary authorizations on my credit card? Seeing more than one temporary authorization while your order is processing is normal and does not mean you are being billed multiple times.… Read answer What should I do if my credit card on file has expired? When your card on file expires, contact customer support to provide a new one, and they will update the payment method so your order keeps m… Read answer Do I need a credit card to order free business cards with coins? Free business cards bought with coins are never charged to your card, but a valid credit card must still be on file to complete the zero-tot… Read answer How do I approve my order before payment is processed? Log into your account, open the order, click the blue Proof button, choose Continue to review, accept the proof, then enter payment to compl… Read answer What should I do if I'm having trouble approving my order proofs after payment? If you have already paid but the approve button will not respond, support can confirm the approval on their end so your order is not held up… Read answer Do I need to approve all items in my order before I can finalize payment? Orders with several items need every item's proof accepted in your account before the final order approval is submitted and payment can be f… Read answer How do I approve my order if it's free and I don't want to enter a payment method? A free order still needs your approval before it can be produced, and it still needs a card on file. Log into your 4OVER4 account.… Read answer I received a proof approval email but can't approve the proofs or authorize payment. What do I do? If a proof notification email arrives but you cannot approve the proofs or authorize payment, support can troubleshoot and complete the step… Read answer What should I do if I get a 'page has timed out' error when trying to add my payment method? If adding payment times out, restart checkout, and if it keeps failing choose Upload Files Later to capture the order first, then send artwo… Read answer Can I modify my order quantity after proofs are approved but before payment? Yes, you can change the quantity after approving proofs but before paying, and support can update the invoice so you pay the correct amount … Read answer Is my payment information stored on 4OVER4.COM's servers? 4OVER4.COM does not keep your full credit card number on its own servers; payment is handled by third party providers that are PCI-DSS compl… Read answer Can expedited processing fees be removed from my invoice before payment if I'm reordering with standard processing instead? Switching a reorder from expedited to standard processing lets support remove the expedited fee from the invoice before your card is charged… Read answer What is the typical timeline for payment processing? Credit cards are pre-authorized at checkout and charged when the order is approved for production; PayPal, eCheck and ACH payments take extr… Read answer What payment options does 4OVER4 accept for large orders? For larger orders, 4OVER4 accepts standard cards plus purchase orders for qualifying business and organizational accounts. Major credit card… Read answer What should I do if my payment processes but the order doesn't complete? Charged but no confirmation, contact support with the amount, date and checkout email before reordering, so they can finish the order or ref… Read answer What should I do if my payment is declined when placing an order? A declined payment simply means the order cannot move forward yet; nothing enters production until a valid payment is received and processed… Read answer What payment methods must be valid to approve an order? To approve and complete an order you need a valid, current payment method on file; your payment details are entered when you place the order… Read answer What should I do if my PayPal payment didn't complete but I was authorized? If PayPal authorized a payment but no order appears, forward the confirmation to support so they can void it, and do not resubmit the order … Read answer Can I request custom payment terms, such as invoicing after job completion instead of at order time? Custom payment terms are arranged case by case with support or your account rep, with billing typically done on receipt of a purchase order.… Read answer Why does my order show invalid payment info even though I think I already paid? An invalid payment message usually means the order still needs a fresh authorization before it can go to print, even if you believe it was a… Read answer Why am I seeing duplicate charges on my payment account? Two identical charges appearing close together are almost always a temporary authorization hold followed by the actual charge, not two real … Read answer What should I do if I get disconnected during checkout and can't get back to the payment screen? Disconnected at checkout, log back in and open your orders, where the job shows payment pending, then click to resume it and finish the paym… Read answer
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