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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM
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Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

I received a proof approval email but can't approve the proofs or authorize payment. What do I do?

Answer

If a proof notification email arrives but you cannot approve the proofs or authorize payment, support can troubleshoot and complete the step with you.

  • Contact support and provide your order number.
  • Explain that you cannot approve the proofs or authorize payment.
  • The team will diagnose the issue and help you finish the approval.

Reaching out promptly keeps the order from stalling while the problem is sorted out.

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FSC Certified Printer #C013635
G7 Certified Color Accuracy
25+ Years Since 1999
150,000+ Businesses Served