Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my PayPal payment didn't complete but I was authorized?
Answer
When PayPal authorizes the payment but no order shows up in your account, the authorization is likely sitting in limbo and needs to be voided so it does not turn into a charge.
- Contact 4OVER4 support immediately with the details of the PayPal authorization.
- Forward the PayPal authorization confirmation to the support team so they can match it to your account.
- They review the issue and void the payment to prevent a duplicate charge if the order was never placed.
- Avoid re-submitting the order in PayPal until support confirms the first attempt is cleared.
Include your PayPal transaction ID and the product you were ordering, so the team can trace why the payment went through without an order.
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