What should I do if my PayPal payment didn't complete but I was authorized? When PayPal authorizes the payment but no order shows up in your account, the authorization is likely sitting in limbo and needs to be voide… Read answer Does 4OVER4 accept alternative payment methods like ACH or wire transfer? Yes, 4OVER4 can accept ACH (Automated Clearing House) payments as an alternative to credit card or PayPal, with one setup step. You need a c… Read answer Can I request custom payment terms, such as invoicing after job completion instead of at order time? Custom payment terms are handled case by case, so they are arranged directly with 4OVER4 rather than at checkout. Direct payment term reques… Read answer Why does my order show invalid payment info even though I think I already paid? An invalid payment message usually means the order still needs a fresh authorization before it can go to print, even if you believe it was a… Read answer Why am I seeing duplicate charges on my payment account? Two identical charges appearing close together are almost always a temporary authorization hold followed by the actual charge, not two real … Read answer How do I authorize payment for my order after proofs are uploaded? Approving your proofs and authorizing payment are two separate actions. After the proof is approved you still need to authorize payment to f… Read answer Do I need to separately authorize payment after approving my proofs? Yes. Proof approval and payment authorization are two distinct steps, and one does not trigger the other. After you review and approve your … Read answer What should I do if I get disconnected during checkout and can't get back to the payment screen? Getting kicked out mid checkout does not lose your order. It waits for you to come back and finish the payment. Log back into your account a… Read answer What happens if there's a payment issue when I try to approve my order? If your proof is approved but the system says no payment method is set, the card details likely did not save to your account. Verify that yo… Read answer Why am I still receiving payment/authorization emails if I've already approved my order? Reminder emails usually mean the final authorization step has not been completed yet, so the order is still waiting to go to print. Log into… Read answer Can I correct payment information after my order has been approved? Once an order is approved and sent to print, the payment method is locked in and cannot be changed. 4OVER4 will already have charged the car… Read answer What should I do if a PayPal payment went through but the order wasn't created? When a PayPal payment goes through but no order is created, support needs your transaction details to trace and clear it. Contact customer s… Read answer How does 4OVER4 handle order approval and payment? For custom orders, 4OVER4 lets you review before you pay. The charge lands only when you release the job. 4OVER4 typically provides a quote … Read answer What payment methods does 4OVER4 accept, and what are the CVC requirements? 4OVER4 accepts major credit cards, and the CVC is the short security code your card issuer prints on the card. Major credit cards including … Read answer What should I do if a payment was declined but money was still charged? If you got a declined error but your bank shows the charge, support needs your bank documentation to investigate and clear it. Contact 4OVER… Read answer How long does payment processing take? Processing time depends on the method you choose, so timing varies from one payment type to another. Card authorizations typically clear qui… Read answer I'm getting an 'invalid payment information' error when trying to proceed with my order. What should I do? An invalid payment information error at checkout usually points to the payment method selection, not the card itself. Open the payment metho… Read answer What should I do if a payment method I added isn't showing up at checkout? When a card you added does not appear at checkout, support can confirm what is actually on file and why it is not listed. Contact 4OVER4 cus… Read answer What payment methods can I use if my initial payment was declined? A declined first attempt does not lock you out. You can retry with another card or let support finish it by phone. Retry approval with a dif… Read answer Can I change my payment method for an order that's already in progress? You can update payment on an in-progress order, but it goes through support rather than a self-serve edit. If your card on file is declined … Read answer What should I do if I encounter a payment error on the website? When you see a payment error but money left your account, documentation is what lets support investigate fastest. Contact 4OVER4 support imm… Read answer What should I do if I get a payment error with an invalid card code? A card code validation error, such as "cardCode is invalid according to its datatype," is a technical hiccup that support can push through m… Read answer Can I change my payment method before my order is approved? How easily you can change payment depends on where the order is in the flow. If the order is already submitted for approval or charged, cont… Read answer Why am I being asked for payment information even though my order includes free items? Seeing a payment prompt on an order that includes something free is normal whenever the order also carries a paid line item. The system asks… Read answer
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