How can I pay my invoices? Invoices are paid online. 4OVER4 emails your invoice with a payment link, and the accounting team can help if anything about the invoice or … Read answer What should I do if my order details don't match my invoice? If the specifications on your order do not line up with your invoice, the fastest fix is to let support compare the two documents directly s… Read answer When I approve my proof and update my billing address, why do I get a hold placed on my order? A hold is often placed automatically for security or verification after you approve a proof or change billing information. It is a routine s… Read answer Can I reorder the same product using a previous invoice or order? Yes. You can reorder from a past job by referencing your previous invoice or order number, and a fresh proof is posted for your approval bef… Read answer Why is my invoice total higher than the online price quote? A final invoice can come in above the base online price when extra labor or finishing was added to your job. These specialized services are … Read answer What does 'Extras' mean on my invoice? The Extras line covers additional services added to your order beyond the base product. It is a catch-all for add-ons such as faster product… Read answer Can I request a formal quote document instead of an invoice? Yes. 4OVER4 can issue a formal quote document for your approval. Your account representative prepares it once they have your order and addre… Read answer What are the different invoice statuses and what do they mean? 4OVER4 invoices move through three statuses as they are processed for payment. Each one tells you where your invoice sits in the approval an… Read answer What happens if my invoice quantity doesn't match my purchase order? Under 4OVER4's terms and conditions, the invoiced quantity and price for each item must match your purchase order before payment can be proc… Read answer What information is included in my invoice? A 4OVER4 invoice gives you a full record of the order, from the itemized products to the final total and payment status. You can view and do… Read answer What is included in my invoice total? Your invoice total combines the product price with shipping and any applicable taxes. If you qualify for tax exemption or special pricing, t… Read answer How do I request a tax exemption or sales tax removal on my invoice? To have sales tax removed, send 4OVER4 your tax-exempt documentation along with your order reference. Once it is verified, the tax is remove… Read answer How do I request an invoice from 4OVER4? You can get an invoice for any order by asking the 4OVER4 support team to send it to you. Once they have your order details on file, the inv… Read answer Can 4OVER4 add or modify information on my invoice? Yes. 4OVER4 can reissue an invoice with added or corrected details whenever your records or your accounting department need a change. Just t… Read answer Why is my invoice not showing the complete order total online? For custom print jobs, the online invoice generator may not show the full charge, especially when an order was split into multiple payments … Read answer Can I update my billing address after placing an order? Yes, the billing address on an existing order can be corrected after checkout. Reach out to customer service with the right information and … Read answer What should I do if I need to contact support about an invoice issue? For any invoice question or issue, use the Ask a Question or Contact Us option on the website so your message reaches a person who can help.… Read answer How can I update billing contact information on my account? To update the billing contact information on your account, send your request to the support team. They will route it to the department that … Read answer How do I request a corrected invoice showing a credit or adjustment to my order? If a credit or adjustment was applied to your order, you can get a corrected invoice that reflects it. Contact support with your order detai… Read answer When will I receive my paid invoice or receipt? Once your payment is processed, your paid invoice is emailed to you promptly, typically the same day and no later than the following busines… Read answer What file formats are accepted for invoice submissions? When submitting a document for invoicing, use one of the accepted file types so it can be processed without delay. Format Extension PDF .pdf… Read answer How do I make my order tax exempt? Reach out to our support team and attach a copy of your NYS Tax Exemption or NYS Resale Certificate. We can then remove the sales tax from y… Read answer
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