How can I pay my invoices? Invoices are the exception: checkout pays most orders, approved Net 30 accounts pay on terms, and a rare emailed invoice is paid through its… Read answer What should I do if my order details don't match my invoice? If the specifications on your order do not line up with your invoice, the fastest fix is to let support compare the two documents directly s… Read answer When I approve my proof and update my billing address, why do I get a hold placed on my order? A hold after proof approval or a billing address change is an automatic security check, which customer support clears once verification is c… Read answer Can I reorder the same product using a previous invoice or order? Reorder a past job with its invoice or order number, the quantity and the shipping address, and a fresh proof is posted for approval before … Read answer Why is my invoice total higher than the online price quote? An invoice can exceed the online quote when extra labor or finishing, like custom gluing or hand-finishing, is added on top of the base prod… Read answer What does 'Extras' mean on my invoice? The Extras line covers additional services added to your order beyond the base product; it is a catch-all for add-ons such as faster product… Read answer Can I request a formal quote document instead of an invoice? Yes. 4OVER4 can issue a formal quote document for your approval. Your account representative prepares it once they have your order and addre… Read answer What are the different invoice statuses and what do they mean? Invoices move from Invoice Received to Invoice In Progress to Invoice Processed, then are paid in the check run held each Thursday, or the n… Read answer What happens if my invoice quantity doesn't match my purchase order? Under 4OVER4's terms and conditions, the invoiced quantity and price for each item must match your purchase order before payment can be proc… Read answer What information is included in my invoice? Your invoice lists the invoice or order number and date, every product and quantity, the subtotal with shipping and tax, the total and payme… Read answer What is included in my invoice total? An invoice total adds product price, shipping cost and applicable taxes, so set up tax exemption or special pricing with support before you … Read answer Can 4OVER4 add or modify information on my invoice? An issued invoice can be reissued with a PO number, a new Bill To name or address, or tax notes, while the original order and pricing stay u… Read answer Why is my invoice not showing the complete order total online? Split payments or separately billed custom work can leave the online invoice short, so ask support for the full QuickBooks invoice with your… Read answer Can I update my billing address after placing an order? A billing address can be corrected even after approval, either in the order's billing section or through customer service, who issue a new i… Read answer What should I do if I need to contact support about an invoice issue? For any invoice question or issue, use the Ask a Question or Contact Us option on the website so your message reaches a person who can help.… Read answer How can I update billing contact information on my account? Send support the new billing contact name, phone or address with your account email, and future orders and invoices will use the updated det… Read answer How do I request a corrected invoice showing a credit or adjustment to my order? When a credit or adjustment hits your order, send support the order number and the estimates department emails a corrected invoice with the … Read answer What file formats are accepted for invoice submissions? Invoice documents are accepted as PDF, TIFF, Microsoft Word or JPEG files, and converting anything else to a PDF gives the most reliable res… Read answer
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