What if my printed product doesn't match my digital proof?

If your printed product does not match the digital proof you approved, reach out to customer support right away so the issue can be documented and investigated. Report it within 10 days of receiving your order; the quicker you report it, the faster it can be resolved.

• Include your order number in your message.
• Describe the exact difference, for example text alignment, color, or formatting.
• Attach clear photos of the printed piece next to the approved proof.

Support escalates the case to the quality assurance team, which reviews whether a production error occurred and works toward a resolution that may include a reprint if the discrepancy was on the print side.