Question
What should I do if my printed order looks different from the online proof?
Answer
If your printed order has a quality issue or looks different from the online proof, email customer support with everything they need to investigate the difference between your file and the final print.
- Provide your order number.
- Describe the issue you are seeing.
- Attach photos of the printed items and a copy of the original design file.
The team reviews your case against the file and proof, then responds with the next steps.
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