How do I remove part of a proof batch without fully rejecting the entire proof? If part of your proof is correct and part needs changes, you have a couple of options depending on how the order is grouped. Approve the ite… Read answer What is the turnaround time for online proofs? After you upload your file, 4OVER4 reviews it and emails your free online proof so you can approve it before printing. Step Typical timing F… Read answer How important is it to review my proof before production? Reviewing and approving your online proof is strongly recommended, because it is your last checkpoint before production and the free online … Read answer What should I do if I notice an error in my printed file after I've approved the proof? If you spot a file quality problem in your proof, such as image artifacts, poor resolution, or color issues, contact 4OVER4 customer support… Read answer What does it mean when my proof shows a grey line beyond the red line? On your proof, the colored guide lines show where the product is cut and how far your artwork should extend. Here is what each one means. Li… Read answer What should I do if my file looks pixelated in the online proof? A pixelated look in the online proof does not mean your final print will be pixelated. The online proof is a low-resolution preview meant to… Read answer What should I do if my file has problems and won't show a proof online? If a technical problem with your file prevents a proof from being generated, you will be notified with details, and you can upload a correct… Read answer What is a hardcopy proof and when should I order one? A hardcopy proof is a physical sample of your printed product that you can review before committing to a full production run, so you see exa… Read answer What should I do if I find an error in my approved proof before printing? Yes, you can usually submit a corrected PDF to replace an approved proof, as long as you act quickly and contact customer service immediatel… Read answer What does 'Straight To Production' mean and how do I ensure I see an online proof before printing? "Straight To Production" means your order proceeds directly to printing without an online proof review step. If you want to see a proof firs… Read answer Why does my online proof look blurry or low quality? Online proofs are generated at low resolution to show artwork orientation and confirm that nothing is missing or misaligned. A blurry previe… Read answer Can I request a manual proof instead of an automated proof? Yes. For complex files, such as a specific order or orientation of multiple images, you can request a manual review instead of relying on th… Read answer What is the online proof and how do I use it? The online proof is your on-screen review of the order before it prints, and accepting it is what authorizes printing. Open the proof and ch… Read answer What is a hard copy proof and how does it work in the ordering process? A hard copy proof is a physical sample of your order that is mailed to you for review and approval before production begins, and it plays a … Read answer What should I do if my file has a technical problem and won't generate a proof? When a file has a technical issue that stops a proof from being generated, your order is placed on hold and you are told exactly what needs … Read answer What should I do if my proof doesn't match what I ordered? If a proof does not match the specs you ordered, reject it with clear comments and it will be reposted with your corrections. Open the proof… Read answer What does a hard copy (HC) proof cost, and what are my proof options? 4OVER4 gives you a free online proof, and on many products you can add a hard copy (physically printed) proof to see and feel the real print… Read answer How do I verify that a QR code in my proof will work before production? Yes. Always test the QR code on your proof at true-to-size scale before you approve the job for production. Open the proof and scan the QR c… Read answer How do I request sample proofs for different versions of a personalized order? When automated proofs are generated, you can ask for example proofs of specific variations before you approve the full run. Email the suppor… Read answer What happens if I reject a proof and submit a corrected file-when will I see a new proof? After you reject a proof and upload a corrected file, a new proof is generated once that file is confirmed in the pipeline. Reject the curre… Read answer What happens if I approve an online proof but later need to submit corrected files? Once you approve your proof, the order moves into production, so contact support right away if you still need a file change. Reach 4OVER4 cu… Read answer Can I receive a new proof if my initial online proof has incorrect images? If your online proof shows the wrong images, support can confirm which files should be used and post a corrected proof. Contact 4OVER4 custo… Read answer Can I get a proof before committing to a large order? Yes, you can review a proof in your account before approving, which is especially valuable on a large or bulk run. 4OVER4 provides proofs so… Read answer Can I approve a physical proof digitally instead of in person? Approving a physical proof digitally is possible but not the standard approach, mainly because it limits real color review. Digital approval… Read answer
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