Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my file has problems and won't show a proof online?
Answer
If a technical problem with your file prevents a proof from being generated, you will be notified with details, and you can upload a corrected file directly from your account.
- Watch for a notification from the team describing the problem.
- Log in to your 4OVER4 account and open your order number.
- Upload the corrected file from the file upload page.
- The order stays on hold until the new file arrives, then re-enters the technical review queue.
Fixing the underlying file issue is what allows the proof to generate, so address the specific problem noted in the message.
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