What should I do if my file has a technical problem and won't generate a proof?

When a file has a technical issue that stops a proof from being generated, your order is placed on hold and you are told exactly what needs to be fixed.

• You receive a notification describing the specific problem, such as wrong dimensions, missing bleed, or a corrupt file.
• The order is held so nothing prints until the file is corrected.
• Upload corrected files as soon as possible to avoid delays to your turnaround.
• Once the new file is received and approved, the order re-enters the technical review queue and processing resumes.