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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What should I do if my proof doesn't match what I ordered?

Answer

If a proof does not match the specs you ordered, reject it with clear comments and it will be reposted with your corrections.

  • Open the proof and note exactly what is wrong, such as size, color, orientation, or a missing element.
  • Reject the proof and describe the needed corrections in the comment section.
  • Contact 4OVER4 support with your order number and details if you need a hand.
  • The corrected proof is reposted for your review.

Note: you cannot delete files you already uploaded, but the most recently uploaded file is always the one used for proofs.

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