Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I receive a new proof if my initial online proof has incorrect images?
Answer
If your online proof shows the wrong images, support can confirm which files should be used and post a corrected proof.
- Contact 4OVER4 customer support with your order number.
- Confirm whether the proof reflects your original upload or a newer file.
- Clarify which version should be used for the revised proof.
- Support ensures the correct file is used and a corrected proof is generated.
This also covers a proof that shows artwork from an earlier order instead of your new files: support reviews your uploads and posts a corrected proof built from your current files.
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