Question
What should I do if I notice an error in my printed file after I've approved the proof?
Answer
If you spot a problem in your file after approving the proof, such as a typo, image artifacts, poor resolution, or color issues, contact 4OVER4 customer support right away and ask them to halt the order.
- Reach out as soon as you notice the issue, before the job goes to press. A job that has already printed may not be recoverable.
- Email your corrected file as soon as you can so there is no delay.
- A new online proof is posted once the corrected file is received. Approve the corrected version before printing continues.
- Options may include reprinting with a corrected file. The best solution depends on the nature of the error and your specific situation.
The sooner you flag it, the more options are available, so do not proceed with the order if something looks wrong.
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