What should I do if my design won't save when I try to proceed to checkout?

If your design hangs on a loading or spinning wheel and will not save, the fastest fix is to let support check whether it saved to your account behind the scenes.

• Contact support with your account email address.
• Include the design file name so the team can find it.
• The team can confirm whether the design saved correctly and help troubleshoot.

Sometimes a design saves even when the screen appears stuck, so reaching out before rebuilding can save you from redoing the work.