Can I hold my order if I need to submit new artwork?

Yes, you can ask to hold an order, but timing matters. Contact the support team as soon as you know you need to submit new artwork or delay production, because a job that has not started printing is much easier to pause.

• Reach out to support right away with your order number rather than waiting.
• Let them know you have new artwork coming or need to delay.
• Email the revised file to support as soon as it is ready.
• The earlier you contact them, the better the chance the order can be held or updated.

Watch for deadlines such as same-day cutoff times: after a cutoff, the order proceeds to print with the existing file. Once a job moves into production the window to hold it closes, so speed is your best friend here.